What Slack support tools cost in 2026

Two ways these tools charge you

Six of the eleven bill per agent or per seat, per month. Suptask asks $18 for each person who opens the inbox, ClearFeed asks $24, Plain asks $35, Unthread asks $50 and will not sell fewer than five seats. Thena asks $29 on annual billing and stops the Starter plan at five users and a thousand tickets. Add an operator, add a line to the invoice.

BotFerry charges the workspace once, 9€ a month on Starter, and stops counting there. The people answering are not seats, so putting the whole ops rotation in the channel changes nothing. What we meter instead is relayed messages, 5,000 a month on Starter and 80,000 on Business, pooled across every bot you run.

Run the same five-operator team through both models and the monthly numbers land at 9€ against $60 to $250. That spread is the reason this page exists, and it is also the reason to read the next two sections before you switch anything.

When a help desk earns its price

Per-seat pricing buys machinery. Unthread, Thena, ClearFeed and Suptask each give you a status on every request, an owner, a timer that escalates when nobody picks it up, dashboards your manager can screenshot, and AI that drafts the answer before a human touches it. ClearFeed also pushes the whole thing into Zendesk or Jira, so the Slack conversation ends up in the system your company already audits.

Buy that machinery if a missed request costs you money and somebody has to prove it did not get missed. A support team with a contractual response window needs the timer. A team of twelve rotating through a shared queue needs the owner field, otherwise two of them answer the same customer. An IT desk reporting to a compliance auditor needs the export.

BotFerry has none of that and will not grow it. Your operator channel is the queue, your rotation is the assignment logic, and the activity log answers one question: did this message relay, and if not, why. That is deliberate, and on the wrong team it is a downgrade.

When a relay is enough

Plenty of teams pay help desk prices for one mechanism inside the product. Someone mentions @Support in a channel, the request reaches the people who can fix it, and the answer comes back where the question was asked. Nobody opens the queue view. Nobody reads the dashboard. The SLA timer never fires because the team is four people in one room.

That mechanism is the whole of BotFerry. A mention opens a fresh thread in a private operator channel, whoever is free replies in that thread, and the reply posts back into the original thread under your app's name. Files cross in both directions. A reply starting with // stays in the ops channel as an internal note. Both ends sit in the same workspace, so @mentions and #channels render as typed instead of arriving as raw IDs.

Two things follow from the shape rather than from a feature list. You create the Slack app and hold its token, which means you can revoke us in Slack without asking us to do anything. And we store no message content, so a request to hand over your support history has nothing to point at on our side.

Or build it yourself

Three entries in the table are not products you buy, they are routes you take. Slack Workflow Builder comes with your plan and posts a request into any channel you name, which covers the outbound leg and stops there. Make.com and Zapier both go further: each has a Slack action that accepts a thread timestamp, so a reply can reach the right thread once you have built the thing that remembers which thread that is.

Both meter the build. Make charges a credit per module run and a minimal relay burns about three per hop, so its $9 for 10,000 credits covers roughly 3,300 relayed messages. Zapier charges a task per action step, about two per hop, and wants $193.50 a month billed monthly for the 10,000 tasks that would match BotFerry Starter's 5,000 messages. Make is the cheaper build by a factor of twenty.

Neither price includes the parts that make a relay survive contact with a real channel: the thread pairing you store yourself, the filter that stops your bot answering its own posts, retries when Slack rate-limits you, and the log you will want the first time somebody swears their message never arrived.

Read the head-to-heads

One page per tool, with the same table narrowed to two columns and a plain answer on which of the two fits you.

5 more, on price alone

The matrix above stops at seven columns because an eighth stops being readable. These five carry prices here instead. Thena and ClearFeed have full pages of their own, linked below: Thena for the $29 to $79 seat cliff, ClearFeed for pushing the Slack conversation into Zendesk or Jira.

Plain sells API-first support infrastructure and prices seats alongside credits. Conclude is the closest thing here to BotFerry's shape and still bills per user with a five-user floor. Pylon publishes no prices at all, so the only honest cell is a link to their demo form.

How we put this together

Every price came off the vendor's public pricing page on 28 July 2026, and each source is linked under its table. Where a vendor lists monthly and annual rates, the table shows monthly and names the annual discount in the note. Where a feature sits behind a higher tier, the cell says which tier instead of a bare tick.

Cells reading "Not published" mean we could not find the answer on the vendor's site and would rather leave a gap than guess. If you work at one of these companies and a cell is wrong, write to us and we will fix it with the correction dated on the page.

We review this page each quarter and after any of these vendors changes its pricing. BotFerry has no third-party ratings to quote, so you will not find review scores here.